Damages

At Open Road Escapes, we prioritize the safety and enjoyment of our travellers. However, we must emphasize that while partaking in our trips, participants do so at their own risk. We want to make it clear that Open Road Escapes is not liable for any damages, injuries, losses, or accidents that may occur during the trip. This includes but is not limited to personal injury, property damage, or any other unforeseen circumstances. We urge all participants to take necessary precautions, follow safety guidelines provided by our guides, and be responsible for their actions throughout the trip. It is essential to adhere to instructions, stay alert, and make informed decisions to ensure a safe and enjoyable experience. While we strive to provide memorable and safe trips, it is important to remember that travel inherently involves some level of risk. Open Road Escapes cannot be held responsible for any incidents that may occur during the journey. We appreciate your understanding and cooperation in prioritizing safety during our adventures.

How Each Package Works:

Tailor-Made Trips: How They Work

At Open Road Escapes, our tailor-made trips are designed to cater to your unique travel preferences and interests. Here's how the process typically works:

1. Consultation: It all begins with a consultation. You can reach out to us via email or phone to discuss your travel desires, budget, preferred destination, activities you enjoy, and any other specific requirements.

2. Customization: Based on the information gathered during the consultation, our experienced travel experts will create a customized itinerary just for you. This itinerary will be tailored to fit your preferences, ensuring that every aspect of your trip reflects your individual tastes.

3. Feedback and Revision: Once you receive the proposed itinerary, you will have the opportunity to provide feedback and request any revisions. We welcome your input and will work closely with you to fine-tune the details until you are completely satisfied.

4. Support Throughout Your Journey: Throughout your journey, our team will be available to provide support and assistance. Whether you have questions, need further recommendations, or encounter any unexpected situations, we are here to ensure a smooth and enjoyable travel experience.

(note for clients that use the Premium Package, we will book the accommodations for you, as well as special activities or eateries all down to your preferences)

Pre-Built Trips: How They Work

Pre-built trips are curated travel experiences designed to simplify the longwinded vacation planning process for travellers. These trips are carefully crafted by Open Road Escapes to offer a well-rounded itinerary, taking into account popular attractions, activities, and accommodations.

When booking a pre-built trip, travellers can choose from a range of destinations and themes based on their interests and preferences. These trips include a detailed itinerary outlining daily activities, details of the route, sightseeing opportunities, dining options, and free time for independent exploration.

During the pre-built trip, travellers can enjoy the convenience of having logistics provided as suggestions in one space instead of having to trawl through multiple websites for hours in the search for what suits each client, including hotel accommodations, guided tours, even meals. This allows travellers to relax and fully immerse themselves in the travel experience without the stress of planning every detail themselves.

Overall, pre-built trips offer a hassle-free way to explore new destinations, making vacation planning easier and more accessible for travellers looking for a well-organized and curated travel experience.

Insurance

At Open Road Escapes, we aim to provide our customers with memorable travel experiences and exceptional service. However, it is important to note that we do not offer any insurance types as part of our travel packages. We recommend that our customers explore reputable insurance providers to ensure they have the coverage they need for their travels. If you have any questions or need assistance in finding suitable travel insurance, please don't hesitate to reach out to our team for guidance.

Vehicles and Hiring of them

At Open Road Escapes, we offer a service of hiring vehicles to fit the needs of each traveller, we do so by using certified vehicle rental companies to find a vehicle the best suits you. Note that we do add a surcharge of £5 per day that the vehicle is rented on top of the price amount of what the vehicle rents for. if you have any queries upon this please Contact Us.

Refund Policy

At Open Road Escapes, our refund policy is designed to provide clarity and fairness to our customers in the unfortunate event that a booking needs to be refunded.

1. Refund Eligibility:

   • Refunds are only applicable to bookings that meet the criteria outlined in our terms and conditions.

   • To be eligible for a refund, customers must provide proof of purchase and a valid reason for the refund request.

2. Refund Process:

   • Customers can initiate a refund request by contacting our customer service team via email or phone.

   • Once the request is received, our team will review the case and communicate the decision within a reasonable timeframe.

   • Refunds will be processed using the original payment method unless otherwise stated.

3. Refund Exceptions:

   • Please note that our refund policy does not cover cancellations or modifications to bookings.

   • Refunds are typically issued in cases of service unavailability, significant itinerary changes, or other circumstances deemed appropriate by Open Road Escapes.

4. Contact Us:

   • For any refund-related inquiries or assistance, please reach out to our team for prompt support.

Our goal is to ensure that our customers have a positive experience throughout their interactions with Open Road Escapes, including refund processes. We appreciate your understanding and cooperation in adhering to our refund policy. Thank you for choosing Open Road Escapes.

Feedback

At Open Road Escapes, we value all feedback, whether positive or negative. Understanding the perspectives of our customers is crucial for us to continually improve our services and provide exceptional travel experiences. Positive feedback fuels our team's motivation and reinforces the aspects of our trips that our customers love. On the other hand, negative feedback presents opportunities for us to address any shortcomings, rectify mistakes, and enhance our offerings. By taking both positive and negative feedback seriously, we aim to uphold our commitment to delivering unforgettable adventures while also striving for constant growth and excellence. Your input matters to us, and we appreciate the time you take to share your thoughts with us. Thank you for helping us become better with each journey.